How to diagnose computer problems

We take great pride in our ability to diagnose software problems correctly the first time. We begin by discussing the problem with you by phone to determine if the problem requires a technician. Sometimes a problem is caused by an incorrect setting that can be solved over the phone. There is no charge for phone solutions!

If a problem requires a technician, we will arrange for a technician to visit your location. During that appointment the technician will diagnose the problem and provide a written estimate detailing the problem and the time and materials (hardware/software) required to correct it.

The charge for onsite service is one technician hour and additional time is charged in fifteen minute increments. If extensive time is required to install software or run tests, it is suggested that we take the computer back to our lab as lab time is charged only when a technician is working on your computer (no fees for unattended actions). Orange Computer Solutions does not charge transportation costs when returning equipment to your location in or near Orange. Some services are quoted at fixed cost.

Please remember to collect and make available any CD-ROMs or DVD disks that came with your computer or recovery disks or flash drive made when it was new. This could eliminate the need to buy new software to complete the repair.

If you have any questions, please feel free to call us at (714) 222-2140. We look forward to serving you!